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Frequently Asked Questions


Is Milton Wes a diversity-owned business?

Yes, we are a diversity-owned business certified by SUPPLIERGATEWAY.

The validity of our certificate may be authenticated by visiting by click here or scanning the QR code right hand corner of the certificate.

Certificate Number: SG06225850581322

Where do you obtain your images and who are the artists?

Milton Wes staff personally curates dynamic art from the public domain intended for commercial and public use. If you own or believe a piece is not open to the public domain write to us and we'll investigate.

All images are sourced from the internet and are available under Creative Commons Zero (CC0) license or Public Domain Mark 1.0 (PDM1.0). As such, they can be copied, modified, distributed and used for any purpose, including commercial purposes, without permission from the artist or any other party.

What material do you use for your canvas art?

• Acid-free, PH-neutral, poly-cotton base
• 20.5 mil (0.5 mm) thick poly-cotton blend canvas
• Canvas fabric weight: 13.9 oz/yd2(470 g/m²)
• Fade-resistant
• Hand-stretched over solid wood stretcher bars
• Matte finish coating
• 1.5″ (3.81 cm) deep
• Mounting brackets included

What materials do you use for your matte paper framed art?

Paper weight: 189 g/m² (5.57 oz/yd²)

0.26 mm (10.3 mil) thick

Ayous wood frame

Acrylite front protector

White mat board

Hanging hardware included 21 × 30 cm posters are size A4

What materials do you use for your matte paper framed art?

Paper weight: 189 g/m² (5.57 oz/yd²)

0.26 mm (10.3 mil) thick

Ayous wood frame

Acrylite front protector

White mat board

Hanging hardware included 21 × 30 cm posters are size A4

How can I track my order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

When an order is out for delivery, updates on its status will depend on the carrier service. If you encounter any issues, you can contact us at support@miltonwes.co, and we’ll do our best to help you

How do I report a problem with my order?

You can report problems with an order through our contact us form.

Include:

Full Name

Ship To Address

Order number

Please do not email us your credit card information. We will never ask for it, unless confirming the last 4-digits to process a replacement order or issue a refund.

What’s the estimated delivery time, and how is it calculated?

Our estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes:

 2–7 business days

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

Products being out of stock

Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 days have passed, get in touch with us via email or chat, and we’ll take a look.

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to support@miltonwes.com within 30 days of receipt, and we'll investigate and submit a claim.

What if an order gets lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

Keep in mind that if tracking information states an order was delivered, we are not obligated to reship that at item at no cost.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. If this happens we will contact you to determine how you would like to proceed. New shipping charges will be applied for orders that have been unclaimed at customs, returned the customer, or had an incorrect address originally provided.

What if I need to return an item?

PLEASE CONTACT US BEFORE RETURNING ANY ITEMS!

If you are not happy with your purchase, we will offer an exchange or store credit within the first 30 days of your purchase.

Products are sent out from different fulfillment centers based on the delivery address. Return items will be sent to the fulfillment center from where it was sent. Before returning any item, please contact us for more specific details.

How long do I have to submit a claim for a damaged item?

Any claims for misprinted/damaged/defective items must be submitted within 30 days of receipt. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

Which payment methods are accepted?

Shop Pay Installments is available for purchases made using a credit and debit card. Capital One cards aren't accepted.

Does using Shop Pay Installments impact my credit score?

If you choose to pay for your order in 4 installments, then your credit score isn't impacted.

Are there any additional costs to customers?

For installments orders that are split into 4 biweekly payments, there are no additional charges, interest rates, or late fees.

Are Shop Pay Installments transaction fees returned when issued a refund?

Yes. When we refund an order that was made using Shop Pay Installments, we send the payment back to the customer. However, we deduct the Shop Pay Installments transaction fee which isn't returned to you when a refund is issued.

- If the customer's refund amount is less than the amount remaining on their Shop Pay Installments balance, then the customer can expect one or both of the following:

-- A smaller payment balance on the final payment.

-- Less future payments on the remaining loan balance.

If the customer's refund amount is more than the amount remaining on their Shop Pay Installments balance, then the customer can expect to receive the difference as a refund to their original payment method.

Can customer purchase gift cards using Shop Pay Installments

No. Customers can't buy gift cards using Shop Pay Installments.

How do I contact Shop Pay?

- Questions regarding your loan, making a payment, or managing your account contact Installments Help Center.

- Questions about Shop Pay or the Shop app contact Paying in installments with Shop Pay.

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